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Troubleshooting
  • Information
    • Carriers
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    • Shipping
  • Troubleshooting
    • Errors
  • How to
    • Manage Carrier Options
    • End Of Day
    • Labels & Printers
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    • Voiding
  • Supported Integrations
    • Integrations
      Back to home
      1. Knowledge Base
      2. Troubleshooting
      • Information
        • Carriers
        • Features
        • Shipping
      • Troubleshooting
        • Errors
      • How to
        • Manage Carrier Options
        • End Of Day
        • Labels & Printers
        • Upload Rates
        • Process Returns
        • Import & Export Data
        • Profile Management
        • Manually Create Shipments
        • Voiding
      • Supported Integrations
        • Integrations

      Troubleshooting

      • Invalid Hub ID -- FEDEX - S44:SmartPost Parcel Select Service requires a FedEx Hub Id which was not found on rated account
      • DSX - Anti Virus / Security Exceptions
      • Internet Options
      • RRD Rate Upload Error: File processed but threw an exception writing to the database. See trace for more info.
      • Label Printer - Labels are cutting off
      • Unable to connect to Device and Printers
      • DS Cloud Print Utility - Error: DSCloud API Check Failed with Fatal Exception (FAIL_CREDS). Please contact support for assistance.

      Errors

      • Cloud Shipping Error: Missing or invalid ship to attention name
      • Error Messages - Shipping
      • UPS Error: Missing or Invalid ship from attention name
      • 143177: Failed to generate labels through UPS service: UPS rejected request: Invalid sold to postal code. Valid length is 0 to 9 alphanumeric
      • UPS Shipping error "Failed to generate labels through UPS service. Sequence contains no elements"
      • UPS shipping error: "All requested packages failed to generate labels for chosen carriers Failed to generate labels through UPS service: UPS rejected request: Missing or invalid shipper name\"
      See more
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