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  • Onboarding
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  • Overview
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  • Batch Shipping
    • Ship V2
  • Global Settings
    • Filter out services with default packaging when pre-loaded DIMs exceed default packaging DIMs.
  • Carriers
    • Fedex
    • Amazon
    • Pitney Bowes
    • UPS
  • Troubleshooting
    • Errors: Shipping
    • Errors: Carrier
    • DSOM Issues
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  • How to
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    • End Of Day
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    • Upload Rates
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    • Voiding
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    • DSX Settings
    • Shipments
  • Supported Integrations
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  • DSX
    • DSX Install
    • Workstation Settings- Processing
    • Workstation Settings- Box Level Detail
    • Workstation Settings- Misc
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  • Company Processes
  • Profiles
    • What is a Profile
    • Profile Setup
    • Optional Profile Setup
  • Location
  • Placeholder
  • Carrier Mappings
    • Carrier Mapping Basics
    • Carrier Mapping Advanced
  • ShipV2 UI
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      Back to home
      1. Documentation
      2. Troubleshooting
      • Onboarding
        • PDF Downloads
      • 1 to 1 Shipping
      • Overview
        • Carriers
        • Features
        • Shipping
      • Batch Shipping
        • Ship V2
      • Global Settings
        • Filter out services with default packaging when pre-loaded DIMs exceed default packaging DIMs.
      • Carriers
        • Fedex
        • Amazon
        • Pitney Bowes
        • UPS
      • Troubleshooting
        • Errors: Shipping
        • Errors: Carrier
        • DSOM Issues
        • DSX Issues
        • Printer and Label Issues
      • How to
        • Manage Carrier Options
        • End Of Day
        • Labels & Printers
        • Upload Rates
        • Process Returns
        • Import & Export Data
        • Profile Management
        • Manually Create Shipments
        • Voiding
        • Shipping
        • Editing Orders
        • DSX Settings
        • Shipments
      • Supported Integrations
        • Integrations
        • Shopgoodwill
      • DSX
        • DSX Install
        • Workstation Settings- Processing
        • Workstation Settings- Box Level Detail
        • Workstation Settings- Misc
        • Printer Settings
        • ZPL Settings
        • DSX Hardware
      • Company Processes
      • Profiles
        • What is a Profile
        • Profile Setup
        • Optional Profile Setup
      • Location
      • Placeholder
      • Carrier Mappings
        • Carrier Mapping Basics
        • Carrier Mapping Advanced
      • ShipV2 UI
        • Filters

      Troubleshooting

      Errors: Shipping

      • Error: Total customs weight greater than its own weight
      • Cloud Shipping Error: Missing or invalid ship to attention name
      • Error Messages - Shipping
      • UPS Error: Missing or Invalid ship from attention name
      • 143177: Failed to generate labels through UPS service: UPS rejected request: Invalid sold to postal code. Valid length is 0 to 9 alphanumeric
      • UPS Shipping error "Failed to generate labels through UPS service. Sequence contains no elements"
      • UPS shipping error: "All requested packages failed to generate labels for chosen carriers Failed to generate labels through UPS service: UPS rejected request: Missing or invalid shipper name\"
      See more

      Errors: Carrier

      • FEDEX (Smartpost) - Error: Invalid Hub ID
      • RRD - Rate Upload Error

      DSOM Issues

      • Internet Options
      • DS Cloud Print Utility - Error: DSCloud API Check Failed with Fatal Exception (FAIL_CREDS). Please contact support for assistance.

      DSX Issues

      • DSX - Anti Virus / Security Exceptions

      Printer and Label Issues

      • Unable to connect to Device and Printers
      • Label Printer - Labels are cutting off
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      If you need any assistance, call our support team at 503.331.4000.
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