Split Single Line Items into Multiple Packages in the Cloud

How-To Split Single Line Items into Multiple Packages in the Cloud


This article will show the steps needed for customers to enable and use the DTS setting that allows a single line item to ship in multiple packages.



  • Admin user logged in- must be able to adjust User Settings
  • User logged in after giving them access to "Split single items" function

Giving users access to "Split single items" function:

  1. With an Admin user account, log into ship.desktopshipper.com
  2. Navigate to the "Manage Your Users" tab
  3. Open the "Users" drawer along the left
  4. Select the user who needs to use the function
  5. Check the box next to "Split single items into multiple boxes" under Grid Preferences
  6. Click "Save" in the upper right corner to save the settings

Using the "Split single items" function:

  1. Log into ship.desktopshipper.com
  2. Locate the order that has the single item that needs to be split and shipped
    1. For this example, I've created a manual order
  3. Click the truck icon to open the ship screen
  4. From the shipping screen, click "Manage Package Items"
  5. Click the small scissor icon under the Qty column, enter the number of packages needed, and click Split
    1. For this example I chose 2

  6. Click the blue +Add Package button and move the remaining item into the package by clicking the arrow next to the item. 
  7. Lastly, click the Update This Oder And Close button in the bottom right corner. 

  8. You will now see the number of packages you created under the Shipment Cost Summary.
    1. Note- you will need to click each package and select the service for each package.