Implementation: DSX Download & Install.


Step by Step walkthrough of the correct procedure for a new installation of the DSX program on a Windows PC.


Active DS Cloud account on or

Approved Users

Must have the approved amount of user/workstations for installation.

Windows Operating system

Windows 7, Windows 8, Windows 10, and Windows 11 versions supported

Step By Step

Step 1:

Determine the latest version of DSX by updating a local copy.  Make a note of the version number.

Step 2:

Download the DSX installer using the following link:

Paste the link into a browser.  Run the file download.  The installer file will be in the user's Downloads folder

SECURITY NOTE: Depending on the browser security settings, the install.msi file may not be "trusted".  You may need to indicate that the file is safe for download.  Follow the browser specific prompts to keep the downloaded file and mark it as safe.

Step 3:

Run the install.msi DSX installer.  You will see a Windows warning box, click More info, then Run anyway to start the installer.

Continue through the installation steps.  Determine whether you want DSX installed for all users on the PC (recommended) or just the currently signed in Windows user (uncommon).  Click Next to continue.

IMPORTANT: If the account is on, sign in with an existing Cloud user and password and proceed to the setup steps # below.  If the account is on, close the login screen and proceed with the steps below.

Step 4: Switching endpoint ( accounts only)

With the DSX application closed, navigate to the folder c:\Windows\ProgramData\DSX.  Open the DSX folder.

NOTE: ProgramData is a hidden folder in Windows by default.  You may need to show hidden folders in Windows in order to see this folder.

Older versions of Windows you can access the same settings through Control Panel.

The ProgramData\DSX folder should have only two files at this point.


DSXLocal_v001.db and


Restart DSX from the desktop shortcut.  You should see a prompt screen like this:

For an account that is still on, select the endpoint.  If the account exists on, select the  Click Save and accept the User Agreement on the next screen.

Other endpoints shown are only for use upon direction from the Management team.

Sign in at the login screen with an existing Cloud user and password for the account.

Continue to setup steps below.

Step 5: DSX Printer setup

Determine which printer language should be used, ZPL or PNG.

  • PNG is a image file.  This is required if the printer will be using packing slips from DS Cloud.
  • ZPL is Zebra Printer Language.  It is coded instructions that are sent to the printer's memory.   It is slightly faster to process than PNG.  The printer must be a Zebra brand printer or have ZPL capability.

Select the printer language, label printer and report printer from the drop-down menus. 

NOTE: Printer drivers must be installed in Windows for the printers to show up.

Select the number of copies (0-3) for customs reports to print.

Select Print Packing Slip (PNG only) if a Cloud packing slip is going to be used.

Click Save and Close.

Step 6: DSX scale setup

Open the Scale settings window.

DSX can detect most USB connected scales.  If a scale shows in the Window, click Connect, Auto Pull Weight, and Ignore Host Weight, then Read scale to determine if DSX is reading the same weight as the scale display.  If correct, then Save and Close.

If the scale is connected to the PC and is On but does not show in the Scale window, it may need to be manually added.

The following conditions indicate a scale that will need to be manually added.

  • An older model USB scale that does not have its hardware IDs registered in DSX.  This scale may show up in Windows Control Panel > Devices and Printers as an Unspecified USB device but is not detected by DSX in the scale window.
  • A serial port scale connected to a serial (COM) port on the PC.
  • A serial port scale connected with a serial-to-USB converter to a USB port on the PC.  This usually shows as an unspecified USB device in Windows Control Panel > Devices and Printers.  The serial to USB converter is a separate device and must have its drivers installed.

Step 7: Select  Integration

Click the "please select an order manager" to view the available integrations.  Only integrations that have been set up on the DS Cloud account will be available.  Select the integration appropriate for the test order.

Step 8: Final Settings and Testing

Select Order Lookup

DSX will attempt to look up an order by Order ID as default.  If the inputted value is not the Order ID, you will need to set the alternate lookup type.  Navigate to Settings > Order Settings > Order Lookup By and select the correct input value type.

Select AVS to turn on Address Verification

Input the Order ID (or alternate value) in the top left-hand box and click the magnifying glass symbol to begin the order lookup.

Test Order

Update the DSX Shipping program:

How To - Update The DSX Shipping Program

Please reach out to us if you need further assistance. 

503.331.4000 or through support chat at